Refund Policy

Refund Policy

Effective date: 2026-04-30 Last updated: 2026-04-30

This Refund Policy explains when and how Wardly issues refunds for subscriptions and one-time credit pack purchases. It is part of our Terms of Service and applies to every purchase you make from Wardly through wdfsolutioons.com. Wardly is operated by WDF SOLUTIONS LTD, a private limited company registered in Scotland (Companies House number SC437083).

All amounts are in US dollars. Refunds, where granted, are processed back to the original payment method only.

This policy is in addition to any non-waivable consumer rights you have under your local law. Nothing in this policy reduces those rights.

1. Subscription cancellations

1.1 What happens when you cancel

You can cancel your Watcher or Sentinel subscription at any time from the Billing page in your account. When you cancel:

• You keep access to your paid plan and the features it includes through the end of the current billing period.
• Your subscription does not renew at the next period.
• You are not charged any cancellation fee.
• We do not issue partial refunds for unused subscription days within a billing period that has already started.

If you cancel a monthly plan three days into the month, you keep the full month and the plan ends at month-end. If you cancel an annual plan in month 4 of 12, you keep access through month 12 and there is no refund for months 5 to 12.

1.2 Exceptions for consumer-protection law

If your local law (for example, certain EU and UK distance-selling rules) gives you a statutory cooling-off period or a right to a partial refund, those rights apply and override this section. Contact us at support@wdfsolutioons.com and we will process your statutory refund.

1.3 Subscription credits

Subscription credits are granted at the start of each billing period and do not roll over. They have no monetary value, are not refundable as cash, and are not transferable. When the subscription ends, any unused subscription credits for that period are forfeited.

2. Credit packs (one-time purchases)

2.1 14-day refund window for unused credits

If you bought a credit pack (Small $5 / 100 credits, Medium $20 / 500 credits, or Large $100 / 3,000 credits) and have not yet consumed any of the credits in that pack, you can request a full refund within 14 days of the purchase date. We will refund the full amount to the original payment method.

If you have consumed some but not all of the credits in the pack within the 14-day window, we may, at our discretion, refund the pro-rata value of the unused portion to the original payment method.

2.2 Consumed credits are non-refundable

Once a credit has been spent — for example, used to generate a visualization or simulation video — it is non-refundable. This is because the AI processing and infrastructure cost has already been incurred on your behalf.

2.3 Promotional and gifted credits

Credits that you received free of charge through a promotion, referral, gift, or goodwill gesture are non-refundable. They have no cash value and cannot be exchanged.

2.4 Credit pack expiry

Credit packs are valid for 12 months from the date of purchase. Unused credits expire at the end of the 12-month window and cannot be refunded after expiry.

3. AI output disputes

Generative AI is imperfect. If you believe a visualization, blind-spot map, or simulation video did not come out as expected, please contact support@wdfsolutioons.com before requesting a cash refund. We will normally resolve the issue first by:

1. Re-granting the credits that the failed output consumed, so you can try again at no extra cost; or
2. Regenerating the output for you with adjusted parameters at no extra cost.

If we cannot make the output usable through credit re-grant or regeneration, and the failure was caused by a fault on our side rather than by your input or by the inherent limitations of AI explained in our AI Disclaimer, we may issue a cash refund for the affected credits to the original payment method.

4. How to request a refund

1. Email support@wdfsolutioons.com from the email address on your account, with the subject line "Refund request".
2. Include: the order or invoice ID (visible in your Billing history), the date of purchase, the amount, and a short explanation.
3. We will acknowledge your email within 2 business days and send a decision within 7 business days.
4. If your refund is approved, the funds are returned to the original payment method within 5 to 10 business days, depending on your card issuer or bank. We do not control how long your bank takes to display the credit.

5. Chargebacks and payment disputes

If you have a billing question, please contact us first at support@wdfsolutioons.com. We can almost always resolve issues faster and without the bank fees that chargebacks attract.

If you initiate a chargeback or payment dispute with your bank or card issuer before contacting us:

• We may suspend your account while the dispute is open, to prevent further charges and to protect both sides.
• If the dispute is upheld in our favour, we may charge a reasonable administrative fee where allowed by law to recover dispute costs.
• If the dispute is upheld in your favour, your account access will be reviewed and may remain restricted depending on the circumstances.

We treat chargebacks for clear billing errors very differently from chargebacks used as a substitute for cancellation. Reaching out first is always the fastest route.

6. Right to refuse refunds

We may refuse a refund where we reasonably believe the request is fraudulent, abusive, or outside the scope of this policy — for example:

• Repeated refund requests after extensive use of the Service.
• Use of the Service in breach of the Acceptable Use Policy or the Terms of Service.
• Refund requests for credits that have already been consumed.
• Suspected stolen-card or unauthorised-payment chargebacks where the underlying account has been used to extract value before the refund request.

In every case we apply this section reasonably and in good faith, and we will explain our decision in writing.

7. Currency, taxes, and bank fees

Refunds are issued in the same currency you paid in (US dollars). Where local tax was added at checkout, the tax portion is also refunded. We do not reimburse bank fees, currency-conversion costs, or interest charged by your card issuer.

8. Changes to this policy

We may update this Refund Policy from time to time. The version that applies to your purchase is the version in force on the date of that purchase. If we change the policy, we will update the "Last updated" date and, for material changes, give notice in-product or by email.

9. Contact

• Email: support@wdfsolutioons.com
• Registered office: WDF SOLUTIONS LTD, 9 Panton Green, Livingston, Scotland EH54 8RY, United Kingdom
• Companies House number: SC437083